Terms & Conditions
All reservations will be confirmed by post or email. Until this occurs no booking has been made. A deposit of 40% of the final bill should be received no later than 5 days following confirmation of your booking. Full payment for your stay should be received no later than 28 working days prior to your arrival. A deposit of £100 will also be required at the time of booking to cover any damage that may be incurred to the property during your stay. It will be refunded within 21 days following your departure, assuming there is no damage to the property or a loss of keys. If keys are taken on your departure from the cottage, we will deduct £50 from your deposit to cover the cost of replacement keys and the inconvenience.
On the rare occasion when damage occurs, by negligence or a deliberate action taken by a guest, which directly or indirectly causes loss to The Green, the guest agrees to indemnify such losses and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.
The Green operates a non-smoking policy throughout the cottage. Also we do not allow pets. In the event of a guest(s) breaching either aforementioned policies, The Green will levy a charge for laundry and additional cleaning to the guests final bill. An approximate charge of £100 will be deducted from your deposit.
We reserve the right to decline any booking for any reason and will refund any monies paid.
When a reservation is made, by telephone or by email and accepted, a contract exists between the Guest and The Green. If for any reason the reservation is cancelled, in full or in part, a breach of contract exists. The Green reserves the right to cancel a booking on any grounds it feels are necessary and will honour no liability by doing so.
Cancellations giving 28 days notice* will have deposits returned in full, less 50% for administration costs. For shorter periods of notice, The Green retains all deposits to cover administration and any resulting loss of business.
*PLEASE NOTE: except Christmas week where we require at least 72 days notice.
Late Cancellations - where notice of cancellation is received within 14 working days of the first reservation date, the following conditions apply. The Green will make every effort to re-let the accommodation, and therefore reduce the likely losses for the Guest.
If at the end of the reservation period, despite the efforts made by The Green the cottage is not re-let, then The Green is entitled to claim damages which reflect the losses incurred as a result of the cancellation. This is the value of the reservation; less any re-let value achieved and deposits already paid.
Terms, Conditions, Contracts and Disputes are determined under English Law. The Green 'closes' for arrivals at 7.00 p.m. unless by prior agreement, at which time outstanding reservations are assumed to be non-arrivals. Non-arrivals are 'late cancellations'.
The latest check out time is 10.30 am, unless an alternative time has been arranged with the cottage manager. Late check-out will incur a charge equivalent to the previous days rate.
We would suggest that guests consider the merits of insurance cover that includes a cancellation risk.
Full payment must be received within 28 days of arrival date otherwise reservation will be deemed cancelled.